Store Management Suite (SMS) offers the most comprehensive customer engagement
platform on the market, period. The single, unified database design of SMS aligns the POS
to back office to host, providing seamless data flow in all directions, even across stores.
Information is accessible anywhere, and interaction is delivered where it makes the most
sense, including in-store, via web browser, via email, even an integrated phone app. SMS
provides the platform, and the customer chooses the delivery vehicle.
That architecture is supported by tools that deliver an outstanding customer experience.
Now, the powerful electronic coupon engine can be targeted specifically to a customer or
group, delivering offers that go well beyond traditional dollars or percentages off.
Instead, offers can now be based on what is actually happening during the transaction.
Similarly, offers can be delivered based on past purchases, past non-purchases, even
combined over a definable period of time. Enticing the customer to try and buy items they
typically have not is easier than ever.
Combined with a fully integrated, fully online POS, the promotional capabilities are
really only limited by imagination. True transactions based offers are not only possible,
but now done every day.